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Showing posts with label Dialogue. Show all posts
Showing posts with label Dialogue. Show all posts

August 05, 2022

Giving And Asking For Permission, And Making And Responding To Preventions In English

Asking For Permission
W
riting this material reminds me of one of the most amusing experiences that I have had during my long years of being an English teacher. That day, I was teaching a class when a boy student got up from his chair and walked to me. Then he spoke to me in Indonesian, asking for permission to go to the bathroom. I rejected and asked him to use English. Responding to my requirement, he said, "Sir, I am toilet." And the class burst out laughing.

Do you know why? Yes, the sentence "Sir, I am toilet." is NOT the correct expression to say when you are requesting or asking for permission to leave the classroom and go to the bathroom. Now, in order for us not to make a similar mistake when we are requesting permission, let's study the following expressions.

A. Using Modals: "Can I", "Could I", "May I":
Using "Can I", "Could I", "May I"Verb 1
Can I
Could I
May I
go to the bathroom?
use your car?
close the door?
Giving permissionRefusing to give permission
Yes, you can.
Sure, please do.
Certainly, go ahead.
Yes, of course
No problem
By all means.
Yes, why not?
No, sorry.
I’m sorry, you can’t.
No, I’m afraid not ....
I'm afraid you can't do that.
You're now allowed to ....
You should not ....
B. Using "Would you mind ...?":
Using "Would you mind if ...?"subject + Verb 2 (Simple Past)?
Would you mind ifI went to the bathroom?
I used your car?
I closed the door?
Giving permissionRefusing to give permission
No, not at all.
Certainly not.
Please do.
No, go ahead.
I'm sorry, you can't.
Yes, I would.
Certainly.
C. Using "Do you mind ...?":
Using "Do you mind if ...?"subject + Verb 1 (Simple Present)?
Do you mind ifI open the window?
I leave now?
I close the door?
Giving permissionRefusing to give permission
No, I don't.
No, not at all.
Certainly not.
Please do.
No, go ahead.
I'm sorry, you can't.
Yes, I do.
Certainly.
Note: Be careful when responding to a request using "Would you mind ...?". The response "Yes, certainly" would indicate that "you would mind". Hence, if you have objection to the request and do not want to give permission, the response should be "Yes, certainly", "Yes, I do". If you have no objection, the appropriate response would be "No, I don't mind", or "No, please be my guest."
D. Using Other forms:
Using "wonder"subject + could + Verb 1 (Simple Past)?
I wonder ifI could borrow your dictionary.
I could use your car.
Giving permissionRefusing to give permission
Yes, certainly.
Please do.
Why not? Go ahead.
I'm sorry, you can't.
I'm sorry, but I'm still using it.
E. Making Preventions:
Making Preventions
I wouldn’t do that if I were you.
I wouldn’t take the risk if I were in your shoes. It’s too risky.
(I think) it’s not a good idea.
Responding to Preventions
Allright. I’ll consider that.
I’ll think about that.
I’ll think it over.
I’ll reschedule my plan.
Please do.
Why not? Go ahead.
F. Example Dialogues.
Short Dialogue 1
Man : Excuse me, could I try this shirt?
Woman : Yes, please. There's a fitting room over there, near the counter.
Short Dialogue 2
Man : Do you mind if I use your computer to type this letter?
Woman : No, not at all. Please do.
Short Dialogue 3
Woman : May I open the windows? It's very stuffy here.
Man : I'm afraid you can't. The wind is very strong outside.
Short Dialogue 4
Man : Can I put my luggage here?
Woman : That's okay, but please don't be too long.
G. EXERCISE
Write short dialogues like the above examples about permissions based on the following situations.
  1. Your camera is out of battery. You want to borrow your friend's camera.
  2. It's getting late. You should leave your friend's house and go home.
  3. It's very windy and dusty outside. You want to close the windows.
  4. You forgot to bring your charger. You need to use your friend's phone charger.
  5. You want to turn on your television.
  6. You want to go to a movie with your best friends.
  7. You want to visit your friend at the hospital this afternoon. You ask for permission to your mother.
  8. You cannot use your motorcycle to come to your friend's party. You ask your best friend to lend you his motorcycle.
  9. Your pen suddenly runs out. You want to use your deskmate's pen but he is still using it.
  10. You want to go to the beach, but your parents do not allow you to go because the weather is bad.
Prev: 51611 1201PM PV192

August 01, 2022

Talking About Jobs & Routine Tasks

Talking About Jobs
T
alking about jobs and professions or occupations is very common in social interactions, especially when we want to know more about a person that we have just met. Small talks on jobs or professions is one of the safest topic to talk about in initial meetings. You can build a light and comfortable conversations by talking or asking about jobs or professions, for example discussing the type of job you do and where you work.
Tips: In talking about jobs or routine tasks, we mainly use the simple present tense.

Here are some gambits and expressions that you can use in talking about jobs or professions.

A. Asking about jobs / professions.
  • Do you have a job?
  • Do you work full-time or part-time?
  • Where do you work?
  • What are you?
  • What is he?
  • What is your job?
  • What is his job?
  • What is your father's job?
  • What is your occupation?
  • What is your profession?
  • What do you do?
  • What type of job do you do?
  • What does he do?
  • What does your father do?
  • What does he do for a living?
  • How does he earn a living?
  • What do you do to make a living?
B. Telling about jobs / professions.
  • I am a student / a teacher / a bank clerk, etc.
  • He is a soldier / a teacher / a doctor, etc.
  • I work as a teacher in a vocational school.
  • He works as a consultant.
  • I work for a foreign company.
  • He works in a garment manufacturer and exporter.
  • My job is selling computers online.
  • Her job is handling telephone calls.
  • He is in charge of the front office department.
  • Her job mainly deals with customers' complaints.
C. Showing interest
  • Are you?
  • Wow! That must be interesting.
  • How interesting!
  • It must be a well-paid job.
  • That sounds like a lot of hard work.
  • That must be a lot of work.
  • That must be a rewarding job.
D. Example Dialogue
Read the following conversation and practice it.
Anne :Hi, Jim. I heard that you've got a new job now.
Jim :Yes. I resigned from my old job two months ago, and moved to an exporting company.
Anne :How do you travel to work now?
Jim :By city bus. I usually take the A17 bus at 6:45 every morning.
Anne :What time do you start work?
Jim :At 8 sharp.
Anne :And how do you spend the day in your new job?
Jim :Well, in the morning I usually type letters to customers.
Anne :What time is your lunch break?
Jim :We have a one-hour break from 12 pm until 1 pm.
Anne :And what do you do in the afternoon?
Jim :I usually make telephone calls, and check incoming emails.
Anne :Sounds interesting! What time do you finish work?
Jim :I usually leave the office at 4.30 pm.
Anne :I hope you like your new job, Jim. See you!
Jim :Thanks, Anne. See you!
E. EXERCISES
I. Guess what profession is being talked about.
II. Answer these questions by referring to the example dialogue between Anne and Jim above.
  1. Where does Jim work?
  2. How long has he been working there?
  3. How does he go to work?
  4. What time does he catch the bus to work?
  5. What time does he start work?
  6. What does he usually do in the morning?
  7. What time does he have lunch?
  8. What does he usually do after lunch?
  9. What time does he leave work?
  10. What can you infer about the relationship between the speakers?
III. Explain these occupations. Use the Simple Present to tell about the places of work and what he or she usually does.
Example:
A policeman : He usually works in the police station, but sometimes on the street. He controls the traffic and keeps situation in order.
  1. A bell boy : ....
  2. A receptionist : ....
  3. A teacher : ....
  4. A waitress : ....
  5. A farmer : ....
  6. A nurse : ....
  7. A firefighter : ....
  8. A front desk clerk : ....
  9. A carpenter : ....
  10. An architect : ....
  11. A shopkeeper : ....
  12. A tailor : ....
  13. A lawyer : ....
  14. A chef : ....
  15. A room boy : ....

December 09, 2021

How To Express Amazement, Admiration, or Surprise in English

A. TELLING SURPRISING NEWS
  • Guess what!
  • Surprise!
  • I’ve got news for you!
  • Do you know what!
  • Are you sitting down?
  • You’d better sit down!
  • You won’t believe this, but...
B. EXPRESSING AMAZEMENT / ADMIRATION

That’s + adjective!

That’s
amazing!
incredible!
terrific!

That’s + noun phrase!

That’s
a beautiful goal!
a brilliant maneuver!
a nice dress!

What + noun phrase!

What
a wonderful voice she has!
a brilliant maneuver!
a nice dress!

How + adjective / adverb!

How
stunning she looks!
gently she walks!
clever!
C. EXPRESSING SURPRISE
Amazement, Admiration, Surprise
  • I’m really surprised at ....
  • Oh no! It can’t be (true)!
  • My goodness!
  • What a surprise!
  • What on earth is that thing?
  • I was shocked by ....
  • It’s too good to be true!
  • It’s unbelievable!
  • I can’t believe it!
  • Incredible!
  • It’s really beyond belief!
D. EXERCISES
I. Match each incomplete sentence into the correct word, "How" or "What".
II. Arrange these jumbled sentences
  1. experience – what – had – unforgettable – an – we
  2. was – fascinating – sunset – how – the
  3. actress – a – beautiful – what – is – she
  4. a – family – our – dinner – had – what – fantastic
  5. the – next – how – girl – is – adorable – door
  6. succeed – she – how – to – hard – tried
  7. perfect – by – what – Ronaldo – ball – a – long
  8. the – astonishing – was – sight – how
  9. hall – a – conference – large – what – is – it
  10. for – what – the – team – a – new – year – successful
III. Complete the following dialogues using your own words.
Dialogue 1
Didy:Look. Messy has just scored another goal.
Danny:Wow! ....
Didy:....
Dialogue 2
Bob:What are you reading?
Paul:Sport news as usual.
Bob:What's new today?
Paul:My favorite team won once again. So far, it is the only club that has won each of its five three league matches.
Bob:Really? ....
Paul:Furthermore, so far it has scored 11 goals and allowed none. Isn’t it amazing?
Bob:Indeed. ....
Dialogue 3
Yoyo:Can we go to the movie this evening?
Nike:I’d love to, but I’m sorry I’m tied up till 8 p.m. I’m going to have a meeting at 4 p.m. and it may last until 6. Then I still have to finish a report tonight in order to meet the deadline.
Yoyo:....
Nike:I wish I could go with you. What about Friday evening?
Yoyo:....

October 11, 2021

Making And Handling Telephone Calls

A. Useful Expressions
Receiving a call
  • Hello / good morning / good afternoon.
  • Good morning, ...(your institution)....
  • Hello. Dea speaking.
  • Yes, can I help you?
  • Oh, hi! It's been a long time. How are you?
Starting a call (caller)
  • Hello / good morning / good afternoon.
  • May I speak to ...(someone)..., please?
  • Could I speak to ...(someone)..., please?
  • I'd like to speak to ...(someone)....
Telling identity
  • This is ...(your name)... speaking.
  • ...(your name)... speaking.
  • I'm calling on behalf of ...(company)....
  • ...(someone)... told me to contact you.
Asking identity
  • Who's calling, please?
  • Who's speaking?
  • May I have your name?
  • Who am I speaking to?
  • Is that ...(someone)...?
  • Can I ask who’s calling?
Note:
We don’t use "Are you ...?"to find out who is on the other end of the phone.
We can ask "Is that Anne?", not "Are you Anne?"

Asking to wait
  • Hold the line, please.
  • Could you hold on?
  • Just a moment, please.
  • Please wait a minute.
Connecting
  • The line is free now. I'll put you through.
  • Thank you for holding.
Giving information
  • I'm sorry. He/she is not available at the moment.
  • I'm afraid the line is engaged. Could you call back later?
  • I'm afraid he's still in a meeting.
  • I'm sorry. He's out of the office today.
  • I'm sorry. There's nobody here by that name.
  • Sorry. I think you have dialled the wrong number.
Leaving a message
  • I'd like to leave a message.
  • Please tell him that I will meet him next week.
  • Please tell him that I called.
  • That's alright. I'll call back later.
  • Yes. Please tell him to contact me.
Taking a message
  • Would you like to leave a message?
  • Do you have a message?
  • May I take a message?
  • May I have your number?
  • Let me repeat your message. ...(repeat the message and confirm the details, e.g. place, time, telephone number, etc.)
Asking to repeat
  • I'm sorry. Could you speak up, please?
  • Could you repeat that, please?
  • I'm afraid I can't hear you.
  • I'm sorry. I didn't catch that. Come again?
  • I beg your pardon. The line is very bad.
Closing a call
  • Thank you. Bye.
B. Example Dialogues
Dialogue 1
Dave phones Vicki’s number to see if Nigel’s there.
DAVE: Hello, could I speak to Vicki?
VICKI: Speaking.
DAVE: Oh, hello Vicki – I didn’t recognise your voice. It’s Dave.
VICKI: Hi, Dave. How’s things?
DAVE: Not bad, thanks. Listen, I don’t suppose Nigel’s there, is he?
VICKI: No – but I’m expecting him round later on.
DAVE: OK – could you get him to ring me back?
VICKI: Of course. Can you give me your number?
DAVE: I think he’s got it, but let me give you it now just in case.
VICKI: Hang on – let me get a pen . . . OK.
DAVE: Six-seven-nine-oh-four-oh-four. Got that?
VICKI: Got it!

Dialogue 2
Handling Telephone Calls
Julie’s phone rings, and she answers.
JULIE: 247649.
TERRY: Ah, hello. Could I speak to Jim, please?
JULIE: Jim?
TERRY: Yes, Jim Fife. Is he there?
JULIE: I’m afraid there isn’t anyone here by that name. Who am I speaking to?
TERRY: This is Terry Smith. Isn’t that Marilyn’s house?
JULIE: No – you’ve got the wrong number.
TERRY: Ah – I’m sorry.
JULIE: Quite all right.

Dialogue 3
Cynthia phones to speak to Bob at work. But she gets through to his secretary.
CYNTHIA: Hello, it’s Cynthia Palmer here. Can I speak to Bob Watford please?
SECRETARY: Hold on, I’ll see if he’s available .... Hello? I’m afraid Mr Watford’s in a meeting at the moment. Would you like to leave a message?
CYNTHIA: Yes – could you ask him to get back to me as soon as possible?
SECRETARY: Yes – has he got your number?
CYNTHIA: Yes, he has.
SECRETARY: Fine – I’ll make sure he calls you as soon as he gets out of the meeting.
CYNTHIA: Thanks.

Source: Colloquial English: A Course for Non-Native Speakers by Gareth King

August 21, 2021

Some VS Any: What's The Difference?

Some VS Any
I
n this post, you are going to learn how to use "some" and "any" quantifiers and how they are different. Read the dialogue below in which there are sentences with "some" and "any" quantifiers. Pay close attention to how "some" and "any" are used.
A. Example Dialogue
Raka is visiting Hadi and his mother, Mrs. Wira, after school. Here's their conversation:
Mrs. Wira:Do you have any homework today, Hadi?
Hadi:Oh, I forget. But I think we don't have any homework today. I'm glad. I don't like homework.
Mrs. Wira:I know you don't like it, but - are you sure you don't have any homework?
Raka:I think we have some homework, Hadi. Yes! We must write an English exercise!
Hadi:Oh, Raka!
Raka:Look - this is the exercise.
Hadi:Yes. I remember now.
Mrs. Wira:Well, you'd better start your homework now.
Hadi:Yes .... Oh, I don't have any paper.
Mrs. Wira:Here's some paper. Do you have a pen?
Hadi:Yes. Oh, my pen is out of ink, and I don't have any spare pens.
Mrs. Wira:Oh, dear! Raka, do you have a spare pen?
Raka:Yes, Mrs. Wira.
Mrs. Wira:Good. Please lend it to Hadi.
Raka:Here you are, Hadi.
Hadi:Thank you.
Mrs. Wira:Now, Hadi, you have some paper and a pen. Now you can write that exercise.
Hadi:There! That's finished now.
Mrs. Wira:Let me see it, Hadi. Hmmm, you have some mistakes here, I think.
Hadi:Do I? Where?
Mrs. Wira:Look at this sentence. That isn't correct. Can you improve it?
Hadi:Oh, yes! I remember the correct words now. I must change that sentence.
Mrs. Wira:Let me see your exercise, Raka.
Raka:Oh, Mrs. Wira, I think I have some mistakes too.
Mrs. Wira:No, no, Raka. This is very good. You don't have any mistakes in this exercise.
Hadi:Raka usually doesn't make any mistakes. But I always make some. Please look at this sentence again, Mom. Is it correct now?
Mrs. Wira:Yes, I think so, Hadi. I don't see any mistakes now.
Hadi:Good!
Mrs. Wira:Well, would you like something to drink now?
Hadi and Raka:Yes,please.
Mrs. Wira:Good. Let's have some lemonade. .... Oh, I don't have any lemonade, but we can have some tea!
B. Explanation
  1. "Some" is used in positive sentences. Examples:
    1. I'm going to buy some books.
    2. There's some ice in the fridge.
    3. We did some exercises.
  2. "Any" is used in negative sentences. Examples:
    1. I'm not going to buy any books.
    2. There isn't any ice in the fridge.
    3. We didn't do any exercises.
  3. Most questions (but not all) use "any". Examples:
    1. Is there any ice in the fridge?
    2. Do you have any money?
    3. Why didn't you do any exercises?
  4. When we make offers or requests, we normally use "some", not "any". Examples:
    1. Would you like some ice cream?
    2. Can I have some coffee, please?
    3. Can you lend me some money?
  5. We can use "some" and "any" without a noun. Examples:
    1. I didn't take any photographs, but Ann took some. (=some photographs)
    2. I've just made some coffee. Would you like some? (=some coffee)
    3. We don't have any sugar. I'm going to buy some this afternoon. (=some sugar)
To check your understanding about the difference between "some" and "any", proceed to the exercise page HERE.
Reference:
  • Murphy, Raymond Essential Grammar In Use. Cambridge: Cambridge University Press, 1998.
  • March 28, 2021

    How to Make and Respond to an Offer

    Making an Offer
    I
    n our daily life, there are occassions where we feel that we should offer help, a service, or something to friends, work colleagues, or other people in order to be polite, kind and friendly. We do that for a social purpose, to maintain and improve good relationships with people around us. Offering help or something can be a great way to show them that we care and appreciate them. Now, if you’re not sure what to say when you want to make an offer in English, don’t worry. Below you’ll find common expressions you can use in making and responding to an offer.
    A. Making an Offer
    How to make an offer
    GambitsExample Sentence
    Shall I ...?
  • Shall I close the door?
  • Shall I turn on the lights?
  • Can I ...?
  • Can I help you?
  • Can I show you how to do it?
  • Would you like ...?
  • Would you like some tea?
  • Would you like a cup of coffee?
  • Would you like me to carry it?
  • How about ...?
  • How about some tea?
  • How about going to the beach?
  • What about ...?
  • What about some drink?
  • What about going to the beach?
  • Do you want me to ...?
  • Do you want me to carry it?
  • Do you want me to type it?
  • I'll ..., if you like.
  • I'll do it, if you like.
  • I'll make you some tea, if you like.
  • Also read "Offering and Asking for a Favor or Help" HERE

    Making an offer is different from giving advice and suggestion. Learn "Asking For, Giving, and Responding to Advice and Suggestions" HERE
    B. Responding to an Offer
    To accept or refuse an offer, you can use one of the following expressions.
    How to respond to an offer
    Accepting an OfferRefusing an Offer
  • Yes please.
  • Yes please. That's very kind of you.
  • Yes please, that would be lovely.
  • Yes please, that would be great.
  • Yes please, I’d love one.
  • If you wouldn’t mind.
  • If you could.
  • Thank you. I'd appreciate that.
  • No, thanks.
  • No, thank you.
  • It’s OK. I'll do it.
  • Don't worry. I can do it myself.
  • C. Example Dialogue
    Read and practice the dialogue between two friends, which contains offers and responses to offers, below.
    English Dialogue: Making and Responding to Offers
    Andy:Good afternoon, Anne.
    Anne:Good afternoon, Andy. How are you?
    Andy:I'm very well, thank you, Anne. How are you?
    Anne:I'm well, thank you. I'm glad that you feel well again.
    Andy:Yes, I don't have a cold now. My head isn't aching, and I'm not coughing, and I'm not sneezing.
    Anne:That's wonderful! Andy, afternoon tea is ready now. Would you like some tea?
    Andy:Oh yes, please, Anne.
    Anne:Would you like to sit here, Andy?
    Andy:Yes. Aah, this chair feels comfortable.
    Anne:Here's your tea.
    Andy:Thank you.
    Anne:Would you like some sugar, Andy?
    Andy:Yes, please Anne.
    Anne:I think your tea is very strong. Is it too strong?
    Andy:No, no, Anne. It's very good. I don't like weak tea. I like strong tea.
    Anne:Oh, I don't. I like weak tea. Would you like a biscuit, Andy? Or a piece of cake?
    Andy:I'd like some cake, please, Anne. Mmmmmm, it's lovely!
    Anne:Is it good? It's home-made.
    Andy:Really? Oh, you're a very good cook, Anne. Do you often make cakes?
    Anne:Yes, I do. Oh, but your cup is empty now. Would you like some more tea, Andy?
    Andy:No, thank you, Anne. But I have a cigarette here. I think I'll have a cigarette. Would you mind if I smoked?
    Anne:Not at all, Andy. Please do. But I think you should stop your smoking habit.
    Andy:Oh dear, where's my lighter? I can't find it.
    Anne:There it is, under the chair. You may have dropped it.
    Andy:Oh thank you, Anne.
    Anne:Where's Linda today? Is she at home?
    Andy:No, she isn't, Anne. She's visiting some friends.
    Anne:Oh, but she has a cold! She should stay at home.
    Andy:No, she doesn't have a cold now. She's well again.
    Anne:That's good.
    Andy:Yes, it's good. When she's sick, I make tea for her - and I always do something wrong!
    Anne:Oh, poor Andy. But now she's well, and she makes tea for you.
    Andy:Yes.
    Anne:Well, I hope you don't get another cold!
    Andy:Yes, I hope so.
    Anne:I'm sure you catch colds because you smoke much. Smoking decreases your immune system.
    Andy:You're right. I've read about that too.
    Anne:So, why don't you try to quit smoking and start living a healthy life?
    Andy:I'm thinking about it. Linda doesn't like my smoking either.
    Anne:I bet.
    "Would you like" is different from "Do you like". Learn the difference HERE

    D. Exercise
    1. Read the above dialogue again and identify all offers and the responses you can find, then write them in the table below. Number 1 has been done as an example.
    2. Identify all offers and the responses you can find in the dialogue and write them.
      OfferingResponding to an offer
      Example:
      1. Would you like some tea?

      Oh yes, please.
      2. ........
      3. ........
      4. ........
      5. ........
      ........
      ........
    3. Write polite offers using the expressions and gambits you have learned. Look at the example.
      1. Some bread?
        Answer: Would you like some bread?
      2. go to the beach?
        Answer: How about going to the beach? / Would you like to go to the beach?
      3. try our new dish?
      4. some candies?
      5. use my umbrella?
      6. give you a lift?
      7. try to repair your printer?
    4. Write an appropriate polite response for each of the following situations.
      1. Your teacher is carrying a pile of books. You offer to help her with it.
      2. Your colleague is printing a very important document. Suddenly, her printer broke down. You offer her to print the document using your printer.
      3. You are receiving a call from someone who wants to speak to your manager, but your manager is not available. You offer him/her to leave a message or call back later.
      4. The commuter train is full when an elderly woman gets on and she can't find a seat. You offer your seat to her.
      5. You are a shop assistant at a fashion store. You are serving a customer who does not seem satisfied with the dress she has just tried on. You offer another style of dress.
    Also read:

    March 13, 2021

    Complaining: Dialogues And Exercises

    Complaining Dialogues And Exercises
    C
    omplaints can be found in work situations, especially in a job which deals with servicing and meeting a lot of people on a daily basis. Here are some contextual example dialogues about complaints and how to handle them in various situations. Practice them and do the exercise.
    What expressions do you use in handling complaints? Read HERE
    How do you express your satisfaction or dissatisfaction? Read HERE
    Dialogue 1
    Woman:Good afternoon, can I help you?
    Man:I hope so. I bought this television here about three months ago, but the sound and picture quality are awful. The picture is always flickering and there's a dark line down the left-hand side of the screen. And there's an annoying hissing sound in the background.
    Woman:Do you have an outside aerial?
    Man:Yes, I do.
    Woman:Have you tried adjusting the aerial?
    Man:Several times.
    Woman:Hmmmmm. I'll get our engineers to have a look at it.
    Man:A friend of mine bought the same model here and had exactly the same problems. I want a refund.
    Woman:I'm afraid it isn't our policy to give refunds, sir.
    Man:I want to see the manager.
    Answer the following questions based on the above text.
    1. Where does the dialogue most probably take place?
    2. What is the man complaining about?
    3. What is the most probable relationship between the man and the woman?
    4. What did the man buy?
    5. When did he buy it?
    6. What is the problem with it?
    7. What solution does the woman offer?
    8. Does the man agree with her solution?
    9. What does he want?
    10. What will most probably happen after the conversation?
    Dialogue 2
    Assistant:Good morning, can I help you?
    Customer:I'd like to make a complaint about my holiday in Portugal last week.
    Assistant:I'm sorry to hear that. What exactly was the problem?
    Customer:First of all the coach taking us to the hotel broke down and we had to wait for over two hours in the sweltering heat before a replacement arrived. Then when we got to the hotel we found our room hadn't been cleaned.
    Assistant:Oh dear, did you complain to the hotel staff?
    Customer:Of course, but we were told all the chambermaids were off duty. Anyway, that's not all. The people in the room above sounded like they were having all-night parties, every night. I demanded another room but the receptionist told me the hotel was full.
    Assistant:Oh, I see.
    Customer:And to cap it all the food in the hotel restaurant was awful. It was so bad we had to eat out all the time despite having paid for meals in the price of our holiday.
    Assistant:I do apologise. I'd like to offer you a 20% discount on the price of one of our Autumn breaks as a gesture of goodwill.
    Customer:A 20% discount, you must be joking. I want to see the manager.
    Answer the following questions based on the above text.
    1. Where does the conversation most probably take place?
    2. What is the customer complaining about?
    3. What happened with the coach taking the customer to the hotel?
    4. How long did they have to wait?
    5. How was the weather at that time?
    6. What did they find when they arrived at the hotel?
    7. Did the customer complain to the hotel?
    8. What did the hotel say?
    9. Why did the customer want another room?
    10. What did the customer think about the hotel restaurant?
    11. Where did he decide to eat during his stay at the hotel?
    12. What would the assistant like to offer as an apology?
    13. Does the customer agree with the offer?
    14. What would the customer like to do?
    15. If you were the travel agency manager, what would you do in this situation?
    Dialogue 3
    Mary:“It’s certainly very busy here today, isn’t it?”
    Julia:“Yes, and there aren’t enough salesgirls. We’ve been standing here for at least five minutes!”
    Mary:“Quick. Catch that salesgirl’s eye! She’s just finishing with a costumer.”
    Julia:“Miss! Miss! Excuse me. I think I’m next and I haven’t very much time.”
    Salesgirl:“Yes, madam. How can I help you?"
    Julia:“I’m afraid I have a complaint. It’s this pullover. I’m disappointed with the quality. I’ve only had it for two months and it’s already worn out.”
    Salesgirl:“Worn out? May I see it?”
    Julia:“Yes, here you are. Look at the sleeves. They’re the worst part. Do you see? They’ve worn very badly.”
    Salesgirl:“And how long do you say you’ve had it?”
    Julia:“For only two months. Look, here’s the receipt.”
    Salesgirl:““Thank you. This is very strange. We’ve been selling this particular make for years and we haven’t had any complaints in all that time.”
    Julia:“Well, I’m sorry. I’m sure it isn’t my fault. It’s already worn out.”
    Salesgirl:“One moment, please. Let me call the manager. Mr. Simons! Mr. Simons!”
    Mr. Simons:“Yes?”
    Salesgirl:“It’s this lady. She’s had this pullover for two months and it’s already worn out.”
    Mr. Simons:“Really? Let me see, please. Hmm…yes…”
    Julia:“I’ve been wearing in at the week-ends; that’s all.”
    Mr. Simons:“Yes, well ... make out a credit slip for the lady, would you, Miss Smith?”
    Julia:“A credit slip?”
    Mr. Simons:“Yes. You can buy anything you like with it in the store.”
    Julia:“I’d rather have my money back, if you don’t mind.”
    Mr. Simons:“I see. Well, I suppose we can arrange that.”
    Julia:“Thank you.”
    (Adapted from Kernel Lessons Intermediate; Students’ Book)
    Correct the following statements. They have been quoted wrongly from the above text.
    1. There are not many people in the shop today.
    2. Julia has a lot of time.
    3. She has been standing there for an hour.
    4. She has had the sweater for a year.
    5. The shop hasn’t been selling that particular make for long.
    6. The shop has had many complaints for the product.
    7. The pullover has worn very badly on the chest.
    8. The manager refuses to accept the sweater back.
    9. Julia has been wearing the sweater at work.
    10. Julia wants a credit slip for the sweater.