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Showing posts with label English for Specific Purpose. Show all posts
Showing posts with label English for Specific Purpose. Show all posts

December 21, 2021

Asking And Giving Directions

A. How to Ask for Direction
  • Where is ..., please?
  • How do I get to ...?
  • Can you help me, please? I want to get to ....
  • Can you tell me where ... is?
  • I’m looking for ....
B. How to Give Direction
  • Go straight ahead. Take the lift / stairs.
  • Turn left / right at the traffic lights.
  • Walk straight.
  • It’s on your left / right.
  • It’s on the second floor.
  • It’s upstairs / downstairs.
  • Take the first right.
  • Take the first exit.
  • Take the ... bus and get off at ....
  • It's next to ....
  • It's opposite ....
C. Useful Expressions with Illustrations
Ask And Give Directions
D. Example Dialogues
Dialogue 1
Andy stops a passer-by to ask the way to the city museum.
Andy:Excuse me, could you tell me where the museum is?
Passer-by:The museum? It’s just over there, next to the park.
Andy:Ah yes, thanks very much.
Passer-by:You're welcome.
Dialogue 2
Ann needs to go to an ATM and asks a passer-by.
Ann:Excuse me. Could you tell me the way to the nearest ATM?
Passer-by:Well, go straight and turn left at the first junction. Go along the street and you will find a big supermarket. There are ATM booths in front of it.
Ann:And what’s the supermarket called?
Passer-by:Matahari. Shall I write it down for you?
Ann:No, I think I’ve got it. Thanks a lot.
Passer-by:Bye!
Dialogue 3
Lidya wants to go to the art gallery but she doesn't know how to get there.
Lidya:Excuse me. How could I get to the art gallery?
Passer-by:The art gallery? Get the 11 bus from the corner here, and get off at the Central park. Then turn left into Bright Avenue, and go on until you get to the gallery. It's on your right.
Lidya:Could you write it down for me? I might get lost again otherwise.
Passer-by:Certainly ... [writes it down for Lidya] ... there you are.
Lidya:Thank you for your help.
Passer-by:My pleasure. Enjoy the art gallery!
Lidya:I will. Bye!
Passer-by:Bye!
E. Exercises

October 11, 2021

Making And Handling Telephone Calls

A. Useful Expressions
Receiving a call
  • Hello / good morning / good afternoon.
  • Good morning, ...(your institution)....
  • Hello. Dea speaking.
  • Yes, can I help you?
  • Oh, hi! It's been a long time. How are you?
Starting a call (caller)
  • Hello / good morning / good afternoon.
  • May I speak to ...(someone)..., please?
  • Could I speak to ...(someone)..., please?
  • I'd like to speak to ...(someone)....
Telling identity
  • This is ...(your name)... speaking.
  • ...(your name)... speaking.
  • I'm calling on behalf of ...(company)....
  • ...(someone)... told me to contact you.
Asking identity
  • Who's calling, please?
  • Who's speaking?
  • May I have your name?
  • Who am I speaking to?
  • Is that ...(someone)...?
  • Can I ask who’s calling?
Note:
We don’t use "Are you ...?"to find out who is on the other end of the phone.
We can ask "Is that Anne?", not "Are you Anne?"

Asking to wait
  • Hold the line, please.
  • Could you hold on?
  • Just a moment, please.
  • Please wait a minute.
Connecting
  • The line is free now. I'll put you through.
  • Thank you for holding.
Giving information
  • I'm sorry. He/she is not available at the moment.
  • I'm afraid the line is engaged. Could you call back later?
  • I'm afraid he's still in a meeting.
  • I'm sorry. He's out of the office today.
  • I'm sorry. There's nobody here by that name.
  • Sorry. I think you have dialled the wrong number.
Leaving a message
  • I'd like to leave a message.
  • Please tell him that I will meet him next week.
  • Please tell him that I called.
  • That's alright. I'll call back later.
  • Yes. Please tell him to contact me.
Taking a message
  • Would you like to leave a message?
  • Do you have a message?
  • May I take a message?
  • May I have your number?
  • Let me repeat your message. ...(repeat the message and confirm the details, e.g. place, time, telephone number, etc.)
Asking to repeat
  • I'm sorry. Could you speak up, please?
  • Could you repeat that, please?
  • I'm afraid I can't hear you.
  • I'm sorry. I didn't catch that. Come again?
  • I beg your pardon. The line is very bad.
Closing a call
  • Thank you. Bye.
B. Example Dialogues
Dialogue 1
Dave phones Vicki’s number to see if Nigel’s there.
DAVE: Hello, could I speak to Vicki?
VICKI: Speaking.
DAVE: Oh, hello Vicki – I didn’t recognise your voice. It’s Dave.
VICKI: Hi, Dave. How’s things?
DAVE: Not bad, thanks. Listen, I don’t suppose Nigel’s there, is he?
VICKI: No – but I’m expecting him round later on.
DAVE: OK – could you get him to ring me back?
VICKI: Of course. Can you give me your number?
DAVE: I think he’s got it, but let me give you it now just in case.
VICKI: Hang on – let me get a pen . . . OK.
DAVE: Six-seven-nine-oh-four-oh-four. Got that?
VICKI: Got it!

Dialogue 2
Handling Telephone Calls
Julie’s phone rings, and she answers.
JULIE: 247649.
TERRY: Ah, hello. Could I speak to Jim, please?
JULIE: Jim?
TERRY: Yes, Jim Fife. Is he there?
JULIE: I’m afraid there isn’t anyone here by that name. Who am I speaking to?
TERRY: This is Terry Smith. Isn’t that Marilyn’s house?
JULIE: No – you’ve got the wrong number.
TERRY: Ah – I’m sorry.
JULIE: Quite all right.

Dialogue 3
Cynthia phones to speak to Bob at work. But she gets through to his secretary.
CYNTHIA: Hello, it’s Cynthia Palmer here. Can I speak to Bob Watford please?
SECRETARY: Hold on, I’ll see if he’s available .... Hello? I’m afraid Mr Watford’s in a meeting at the moment. Would you like to leave a message?
CYNTHIA: Yes – could you ask him to get back to me as soon as possible?
SECRETARY: Yes – has he got your number?
CYNTHIA: Yes, he has.
SECRETARY: Fine – I’ll make sure he calls you as soon as he gets out of the meeting.
CYNTHIA: Thanks.

Source: Colloquial English: A Course for Non-Native Speakers by Gareth King

March 13, 2021

Complaining: Dialogues And Exercises

Complaining Dialogues And Exercises
C
omplaints can be found in work situations, especially in a job which deals with servicing and meeting a lot of people on a daily basis. Here are some contextual example dialogues about complaints and how to handle them in various situations. Practice them and do the exercise.
What expressions do you use in handling complaints? Read HERE
How do you express your satisfaction or dissatisfaction? Read HERE
Dialogue 1
Woman:Good afternoon, can I help you?
Man:I hope so. I bought this television here about three months ago, but the sound and picture quality are awful. The picture is always flickering and there's a dark line down the left-hand side of the screen. And there's an annoying hissing sound in the background.
Woman:Do you have an outside aerial?
Man:Yes, I do.
Woman:Have you tried adjusting the aerial?
Man:Several times.
Woman:Hmmmmm. I'll get our engineers to have a look at it.
Man:A friend of mine bought the same model here and had exactly the same problems. I want a refund.
Woman:I'm afraid it isn't our policy to give refunds, sir.
Man:I want to see the manager.
Answer the following questions based on the above text.
  1. Where does the dialogue most probably take place?
  2. What is the man complaining about?
  3. What is the most probable relationship between the man and the woman?
  4. What did the man buy?
  5. When did he buy it?
  6. What is the problem with it?
  7. What solution does the woman offer?
  8. Does the man agree with her solution?
  9. What does he want?
  10. What will most probably happen after the conversation?
Dialogue 2
Assistant:Good morning, can I help you?
Customer:I'd like to make a complaint about my holiday in Portugal last week.
Assistant:I'm sorry to hear that. What exactly was the problem?
Customer:First of all the coach taking us to the hotel broke down and we had to wait for over two hours in the sweltering heat before a replacement arrived. Then when we got to the hotel we found our room hadn't been cleaned.
Assistant:Oh dear, did you complain to the hotel staff?
Customer:Of course, but we were told all the chambermaids were off duty. Anyway, that's not all. The people in the room above sounded like they were having all-night parties, every night. I demanded another room but the receptionist told me the hotel was full.
Assistant:Oh, I see.
Customer:And to cap it all the food in the hotel restaurant was awful. It was so bad we had to eat out all the time despite having paid for meals in the price of our holiday.
Assistant:I do apologise. I'd like to offer you a 20% discount on the price of one of our Autumn breaks as a gesture of goodwill.
Customer:A 20% discount, you must be joking. I want to see the manager.
Answer the following questions based on the above text.
  1. Where does the conversation most probably take place?
  2. What is the customer complaining about?
  3. What happened with the coach taking the customer to the hotel?
  4. How long did they have to wait?
  5. How was the weather at that time?
  6. What did they find when they arrived at the hotel?
  7. Did the customer complain to the hotel?
  8. What did the hotel say?
  9. Why did the customer want another room?
  10. What did the customer think about the hotel restaurant?
  11. Where did he decide to eat during his stay at the hotel?
  12. What would the assistant like to offer as an apology?
  13. Does the customer agree with the offer?
  14. What would the customer like to do?
  15. If you were the travel agency manager, what would you do in this situation?
Dialogue 3
Mary:“It’s certainly very busy here today, isn’t it?”
Julia:“Yes, and there aren’t enough salesgirls. We’ve been standing here for at least five minutes!”
Mary:“Quick. Catch that salesgirl’s eye! She’s just finishing with a costumer.”
Julia:“Miss! Miss! Excuse me. I think I’m next and I haven’t very much time.”
Salesgirl:“Yes, madam. How can I help you?"
Julia:“I’m afraid I have a complaint. It’s this pullover. I’m disappointed with the quality. I’ve only had it for two months and it’s already worn out.”
Salesgirl:“Worn out? May I see it?”
Julia:“Yes, here you are. Look at the sleeves. They’re the worst part. Do you see? They’ve worn very badly.”
Salesgirl:“And how long do you say you’ve had it?”
Julia:“For only two months. Look, here’s the receipt.”
Salesgirl:““Thank you. This is very strange. We’ve been selling this particular make for years and we haven’t had any complaints in all that time.”
Julia:“Well, I’m sorry. I’m sure it isn’t my fault. It’s already worn out.”
Salesgirl:“One moment, please. Let me call the manager. Mr. Simons! Mr. Simons!”
Mr. Simons:“Yes?”
Salesgirl:“It’s this lady. She’s had this pullover for two months and it’s already worn out.”
Mr. Simons:“Really? Let me see, please. Hmm…yes…”
Julia:“I’ve been wearing in at the week-ends; that’s all.”
Mr. Simons:“Yes, well ... make out a credit slip for the lady, would you, Miss Smith?”
Julia:“A credit slip?”
Mr. Simons:“Yes. You can buy anything you like with it in the store.”
Julia:“I’d rather have my money back, if you don’t mind.”
Mr. Simons:“I see. Well, I suppose we can arrange that.”
Julia:“Thank you.”
(Adapted from Kernel Lessons Intermediate; Students’ Book)
Correct the following statements. They have been quoted wrongly from the above text.
  1. There are not many people in the shop today.
  2. Julia has a lot of time.
  3. She has been standing there for an hour.
  4. She has had the sweater for a year.
  5. The shop hasn’t been selling that particular make for long.
  6. The shop has had many complaints for the product.
  7. The pullover has worn very badly on the chest.
  8. The manager refuses to accept the sweater back.
  9. Julia has been wearing the sweater at work.
  10. Julia wants a credit slip for the sweater.

April 06, 2020

Quiz For English Learners: Carbon Dioxide And Climate Change

Carbon Dioxide And Climate Change Quiz for English Learners
I

n many parts of the world, Coronavirus lockdown means all factories, markets, schools, and other public places are closed. On the other hand, lockdown means our beloved mother earth is healing itself.

As most of the public transports and industries are suspended, many cities in the world have recorded much lower levels of air pollution caused by vehicles and power plants. Lower air pollution means much to us and our planet. How is that so?

Learn more by watching this VOA's video, and test your understanding by answering the questions in the quiz below.

More quizzes here:
Video source: https://www.voanews.com/media/1977801/
Picture source: https://www.netclipart.com/pp/m/23-236444_changing-to-night-clipart-perched-climate-change-clip.png
082010 0609 PM 200

April 05, 2020

Social Distancing Quiz For English Learners

Social Distancing Quiz For English Learners
D

ear English learners and students.

Have you ever heard the word "Social Distancing"? With this Covid-19 going around, the word "Social Distancing" is becoming more and more popular and I bet you have heard about it, too. Social distancing is exactly what the government has strongly urged us to do to slow down and even cut the spread of Covid-19. Schools, offices, shopping centers, and all other public places are closed and we are advised to stay at home.

To find out more about "Social Distancing", let's check out this video, and then test your understanding and your English vocabulary power by doing the quiz below. Let's see what score you can hit. Good luck.

English Olympiad for Intermediate 112312 1002PM 444

March 31, 2020

Quiz for Intermediate Learners: Do I Have Corona Virus?

English Quiz about Corona Virus
D
ear, English learners and students.
Staying at home due to this Corona virus outbreak doesn't mean you stop learning. Here's a quiz containing a video material about Corona virus or Covid-19. With this quiz, you can test your English vocabulary and comprehension skill as well as knowledge about Corona virus (Covid-19). Watch the following video carefully and then answer the questions in the exercise below. If you'd like to know your score, do it in one of Google form links at the bottom of this test.

I. Comprehension Questions
Test your knowledge about Corona virus based on the above video
  1. What is the video mainly about?
    1. The symptoms of Corona virus disease
    2. How Corona virus is transmitted
    3. The causes of Corona virus outbreak
    4. Corona virus fevers and cures
  2. According to the video, what are the main symptoms of Corona virus?
    1. Fever and phlegmy cough
    2. Loss of the senses of smell and taste
    3. Common cold and cough
    4. Dry cough and fever
  3. Which of the following is NOT explained in the video?
    1. The characteristics of dry cough caused by Corona virus
    2. The difference of common cold and Corona virus symptoms
    3. Treatment for breathing problems caused by Corona virus
    4. What one should do when having Corona virus symptoms
  4. Which of the following is NOT a characteristic of cough caused by Corona virus?
    1. Phlegm free cough
    2. Continuous cough
    3. Cough with no mucus
    4. Cough with phlegm
  5. Which is NOT true about the cough caused by Corona virus?
    1. It may cause respiratory or breathing problems.
    2. The continuous cough can last more than an hour.
    3. It is accompanied with inability to smell and taste.
    4. There is no phlegm or mucus when coughing.
  6. What does the video say about the loss of senses of smell and taste due to Corona virus?
    1. It is not supported by scientific studies yet.
    2. Some scientists are still carrying out a study.
    3. Some people have studied such symptoms.
    4. It is confirmed as one of Covid-19 symptoms.
  7. Measured with a thermometer, how high is a Covid-9 fever?
    1. Less than 37.8 degree Celsius
    2. More than 37.8 degree Fahrenheit
    3. Less than 100 degree Fahrenheit
    4. More than 37.8 degree Celsius
  8. The following parts of our body would feel hot during Covid-19 fever, EXCEPT ....
    1. chest
    2. back
    3. head
    4. nose
  9. What should you NOT do if you have one of the Covid-19 symptoms?
    1. Stay at home for seven days
    2. Live abroad with your family
    3. Isolate the house for two weeks
    4. Contact local healthcare provider
  10. What is the main purpose of the video?
    1. To educate people on the symptoms of a disease
    2. To inform people of how dangerous Covid-19 is
    3. To explain how to cure Corona virus disease
    4. To tell people how to prevent a dangerous disease
II. Vocabulary Quiz
Test your vocabulary power with the words and phrases used in the above video
  1. What is the synonym of "symptom"?
    1. Phase
    2. Indication
    3. Medication
    4. Risk
  2. The phrase "look out" in the sentence "The two main symptoms of Corona virus to look out for are ..." is closest in meaning to ....
    1. Beware
    2. Search
    3. Find
    4. See
  3. The word "continuous" is similar in meaning to ....
    1. increasing
    2. ending
    3. interrupted
    4. constant
  4. The word "common" in "... common cold ...." can be replaced by ....
    1. public
    2. normal
    3. new
    4. natural
  5. What does the word "fever" mean?
    1. A rise in the temperature of the body
    2. The occurrence of cough and phlegm
    3. The shivering of the body during illness
    4. Body temperature measured with a thermometer
  6. The word "lead to" in "... can also lead to breathing problems ...." means ....
    1. Show
    2. Prevent
    3. Cause
    4. Change
  7. The word "advice" is closest in meaning to ....
    1. Invitation
    2. Alteration
    3. Regulation
    4. Recommendaton
  8. The word "worse" in the video means ....
    1. More serious
    2. More likely
    3. More fatal
    4. More general
  9. What is the synonym of "abroad"?
    1. Aboard
    2. Domestic
    3. International
    4. Overseas
  10. The word "directions" is closest in meaning to ....
    1. Way
    2. Destination
    3. Guidance
    4. Method
Want to know your score? Do the exercise on one of the links below.
  • If you are a student of SMKN 1 Probolinggo and wish to do this quiz as a school assignment, click HERE.
  • If you would like to do the quiz but are not a student of SMKN 1 Probolinggo, click HERE.
Good luck, and stay home.
#stayhome Video source: www.bbc.com
Wed 070611 1142 AM 462

September 22, 2019

Singkatan Bahasa Inggris dalam Obrolan dan Pesan

Singkatan Bahasa Inggris dalam Obrolan dan Pesan
S
eringkali, saat kita sedang membaca obrolan (chat), surat bisnis, email, atau pesan (message), kita menjumpai kata-kata aneh yang tidak pernah kita temui dalam bahasa Inggris maupun bahasa Indonesia, seperti ASAP, IDK, LOL, dan lain-lain. Itulah singkatan yang umum digunakan untuk menyingkat berbagai ungkapan bahasa Inggris dalam obrolan, surat-menyurat, atau pesan.

Apa saja singkatan dalam bahasa Inggris yang perlu kita ketahui dan sering digunakan untuk percakapan melalui pesan? Berikut ini Mister Guru bagikan beberapa singkatan yang seringkali digunakan dalam berkirim pesan.

SingkatanArti
AFAIKAs far as i knowsetahu saya, sepengetahuan saya
AFKaway from keyboardtidak di depan komputer
AKAAlso known asalias
ASAPAs soon as possiblesegera, secepatnya, secepat mungkin
B4NBye for nowSampai di sini dulu
BBLBe back latersegera kembali, sebentar lagi kembali
BRBBe right backsegera kembali, sebentar lagi kembali
BTWBy the wayOmong-omong
CBCoffee breakistirahat sebentar
CIDCrying in disgracemenangis karena malu / terhina
CMIIWCorrect me if im wrongkoreksi jika aku salah
Cray CraySo crazy“Gila!”
CNPContinued (in next post)dilanjutkan pada postingan berikutnya
CRBTCrying really big tearsmenangis sejadi-jadinya
CUSee youSampai jumpa
CULSee you laterSampai jumpa lagi
DBATBDont beat around the bushjangan berbelit-belit, jangan bertele-tele
DMdirect messagepesan langsung
DMdoesn’t mattertidak masalah, tidak apa-apa
DIYDo it yourselfkerjakan sendiri
IDK / DunnoI dont know(saya) tidak tahu
EGEvil grinseringai jahat
EMSGEmail messagepesan email
F2FFace to facetatap muka, bertemu langsung
FCFinger Crossedmendoakan (seseorang)
FTBOMHFrom the bottom of my heartdari lubuk hati terdalam
FWIWFor what’s it’s worthbermanfaat atau tidak, penting atau tidak
FYIFor your informationsekedar informasi
GimmeGive meberikan saya
GR8GreatHebat! Keren!
GTSYGlad to see yousenang bertemu denganmu
H & KHug and kissPeluk cium
HAGNHave a good nightsemoga mimpi indah
HellaSo/very/hell ofsangat
HHISHanging head in shamesangat malu
HUBHead up buttonpikiran mesum
IKRI know, right?Benar, kan?
IAEIn any eventpada suatu kesempatan
ICI seeOoh gitu ya
IMCOIn my considered opinionmenurut pendapat saya
IMHOIn my humble opinionmenurut saya
IOWIn the other wordsdengan kata lain
IRLIn real lifepada kenyataannya
IWALUI will always love youaku akan selalu mencintaimu
JJJust jokingbercanda, hanya gurauan
JKJust kiddingbercanda, hanya gurauan
JMOJust my opinion(sekedar) pendapat saya
JTLYKJust to let you knowbiar kamu tau
KOK, OKAYOK, baik
KITKeep in touchjaga komunikasi, tetap kontak
LMKLet me knowBeritahu saya
LOLLaugh out loudtertawa terbahak-bahak, ngakak
LMAOLaughing my a$$ offtertawa terbahak-bahak, ngakak
LTNSLong time no seelama tak bertemu
LYLove youcinta kamu
LY2Love you toocinta kamu juga
MYOSMake your own sandwichKerjakan saja sendiri!
MTFMore to followselanjutnya
NADTNot a damn thingbukan apa-apa kok
NMnothing muchgak ngapa-ngapain
NRNo replytidak ada jawaban
NRNNo reply neededtidak butuh balasan
NvmNevermindtidak masalah, tidak apa-apa
OLOld ladyIbu/wanita tua
OMOld ManBapak/pria tua
OOTOut of topicKeluar dari topik
OTTOMHOff the top of my headdiluar kemampuan (pemikiran) saya
PMprivate message
PLUPrice look-up unitKode barang (dalam transaksi online)
QTcuttie
RGDSRegardsSalam hormat
ROFLRolling on the floor laughingterbahak-bahak
SOTShort of timewaktu terbatas
SMHShaking my headGeleng-geleng (kepala)
STFUShut the f*** upDiam!
TAThanks againTerima kasih sekali lagi
TBHTo be honestTerus terang, sejujurnya
TLDRtoo long, don’t readPesan yang panjang, tidak perlu dibaca
TCOYTake care of yourselfjaga diri baik-baik
TGIFThank God it's FridaySyukurlah, hari ini sudah Jumat
TOYThinking of youMemikirkan dirimu
TTYLTalk to you laterKita bicarakan lagi nanti
VIPVery important personOrang penting
WBWelcome backSelamat datang kembali
WTFWhat the f***Astaga! Apa-apaan?
WTHWhat the hellAstaga! Apa-apaan?
WYDWhat are you doing?Sedang apa?
WYWDwhat do you want to do?Apa yang ingin kamu lakukan?
WFHWork from homeKerja di rumah
YGYoung gentlemenPria muda
YLYoung ladyWanita muda
Jika sahabat Mister Guru ingin menambahkan singkatan baru atau yang belum tercantum dalam posting ini, silahkan menuliskannya di komentar. Semoga bermanfaat.